Complaints Policy

We take concerns seriously and aim to respond in a fair, timely, and respectful manner.

How to Lodge a Complaint

Send your complaint by email to infocenter@xluzarinphron.world with your name, date, and a short description of the issue.

Response Timeframes

We aim to acknowledge complaints within 3 business days and provide an outcome or update within 10 business days.

Resolution Steps

We review facts, consider relevant records, and provide a written response with any corrective or practical follow-up actions.

Escalation

If you are not satisfied with the response, you may request an internal review. Privacy complaints may also be raised with the OAIC where applicable.

Contact

Phone: +61266795555 | Address: 128 Bonnydoon Rd, Uki NSW 2484, Australia.